INTRODUCTION:
The online store available at https://hdhbrand.store/ is provided by HDH Brand, doing business under the name Nataliia Hrybenko with its registered office in Bratislava at: Špitálska 2203/53, 811 08 Bratislava-Staré Mesto, Pridelené IČO: 56 687 150. Quick and efficient contact is provided by e-mail: hdhbrand2024@gmail.com.

These Terms and Conditions determine the types and scope of services provided electronically through the Store, including the conclusion and performance of purchase and sale agreements, as well as the rights and obligations of the Customer and the Seller.

 

DEFINITIONS:
1. Personal data administrator – Nataliia Hrybenko, doing business under the name HDH Brand with a registered office in Bratislava at the address: Špitálska 2203/53, 811 08 Bratislava-Staré Mesto, Pridelené IČO: 56 687 150,
2. Online store/website – an Internet platform available at https://hdhbrand.store/ which consists of graphics and software for providing electronic services to users.
3. Seller – a person who manages and maintains the website specified in point II of clause 1.
4. Sales contract – a distance contract between the Customer and the Seller through the Online store regarding the subject of the Goods.
5. Service – electronic services provided by the Seller through the Online store.
6. User – any natural person using the Website.
7. Client – ​​an individual, legal entity or organizational unit without the status of a legal entity, which the law grants the legal capacity to conclude a contract with the Seller through the Website,
8. Consumer – an individual who carries out legal actions with the Seller, not directly related to his business or professional activities,
9. Product – a product, a movable object, presented together with a detailed description on the Website.
10. Newsletter – an e-mail containing commercial information, in particular about promotions, sales, new products, collections or other related activities of the Website, periodically sent by the Seller to the e-mail address specified by the User.
11. Privacy Policy – ​​a document that is an annex to it.
12. Terms and Conditions – this document.
13. Civil Code – Act of April 23, 1964 Civil Code. (i.e. Journal of Laws of 2016, item 380 as amended).
14. Consumer Rights Act – Act of May 30, 2014 on Consumer Rights. (Journal of Laws of 2016, item 827 as amended).

 

GENERAL PROVISIONS
1. Access to the General Terms and Conditions can be obtained at any time by clicking on the “Terms of Use” tab located on the Online Store website.
2. The Seller agrees to provide services to the Client in the scope and on the terms specified herein.
3. The User agrees to comply with these Terms and Conditions and use the Online Store in accordance with applicable law.
4. Information about goods in the Online Store, e.g. descriptions, prices, is an invitation to conclude a purchase and sale agreement within the meaning of Art. 71 of the Civil Code.
5. Goods in the Online Store are specially marked, in particular their properties, prices, and the material from which they are made are indicated.

 

TERMS OF USE OF THE ONLINE STORE
1. The Seller allows the conclusion of the purchase and sale of Goods online and provides other services specified in the Terms.
2. The start of using the Online Store requires reading and accepting the Terms.
3. Failure to accept these Terms prevents the conclusion of a purchase and sale agreement.
4. The technical requirements necessary for using the Services include:
- the presence of a device with Internet access;
- the use of appropriate browsers through which websites are displayed, e.g. Internet Explorer, Opera, Firefox, Chrome;
- the presence of an email account.
5. Using the Online Store, the Seller provides the following services:
- the ability to conclude purchase and sale agreements,
- sending the requested commercial information about promotions and "Goods" in the form of a newsletter,
- the ability for the User to contact and correspond with the Seller via the contact form.
1. The services specified in clause 7 are provided by the Seller free of charge.
2. The Client pays a fee for Internet access and data transfer in accordance with the tariff of his operator.
3. The Client is obliged to use the Online Store in accordance with its intended purpose and to refrain from any activity that may prevent its proper functioning.
4. The Seller takes the necessary measures to ensure the correct and error-free operation of the Website, in particular with regard to current technical knowledge, and undertakes to regularly eliminate violations reported by Users.

 

CONCLUSION OF SALE
The Seller allows the purchase of the Goods on the website of the Online Store using the following order procedure via the form.
1. The purchase and sale of the Goods is concluded between the Client and the Seller.
2. The Seller accepts online orders around the clock, every day of the week. Orders placed on Saturdays and holidays will be implemented on the first business day following the day the order was placed.
3. To place an order via the order form, the Client

nt selects the Goods available in the Online Store, indicating the quantity he intends to purchase, and, if possible, indicating the characteristics (color, size) of the ordered Goods. After selecting the Goods (adding the Goods to the "basket" via the Online Store functionality), the Client fills out the order form, indicating the data necessary for the Seller to fulfill the contract, and the method of delivery of the Goods.
4. Until the selection of the Goods is confirmed by the "buy and pay" button, the Client has the opportunity to make changes and modifications to the Goods in the order, as well as contact details for shipping or invoicing. The Client's approval using the "Buy and pay" button is equivalent to placing an offer to conclude a sale in accordance with the content of the Client's order and the Terms.
5. After receiving the order, the Seller sends an acceptance certificate to the e-mail address specified when placing the order, which is a confirmation of the order. The purchase and sale contract is concluded from the moment the Client receives the notification.
6. The order confirmation referred to in point 5 contains, in particular: the quantity and type of the ordered Goods, the total price to be paid.
7. If the Customer is a VAT payer, he must inform the Seller by e-mail of his desire to receive a VAT invoice and provide the invoice details immediately after the purchase.
8. The Seller reserves the right to refuse the order if these details are so vague that they prevent the implementation of the order, in particular, prevent the proper delivery of the batch. Before refusing, the Seller will try to contact the Customer to clarify the details necessary for processing the order.
9. The purchase and sale agreement is concluded between the parties in accordance with Slovak law, the content of which corresponds to these Terms and Conditions and the order placed by the Customer.
10. The purchase and sale agreement is concluded for a certain period of time - until the conclusion of the agreement (one-time condition).

 

COMPLETION AND DELIVERY TIMES OF GOODS
1. The Seller processes orders in the order in which they are received, i.e. after the payment is credited to the Seller's bank account or after receiving information from the operator that the payment was made by the Client correctly.
2. Delivery is carried out both within Poland and to EU countries. For the avoidance of doubt, the Seller's territory of activity is Slovakia, but delivery is also possible within the EU.
3. The Goods are shipped to the address specified by the Client when placing the order. The shipment is accompanied by a receipt or invoice.
4. The estimated delivery time is 5-7 business days, i.e. from the date of order and payment in accordance with paragraph 1 to the date of receipt of the Goods by the carrier for shipment to the delivery address specified by the Client.
5. The Goods are delivered by courier. The Seller chooses a specific courier.
6. The Client bears the costs of delivery.
7. Upon receipt, the Customer must carefully check the condition of the packaging and its contents. If any damage or other discrepancies are found, they must draw up a report in the presence of the courier and immediately notify the Seller, i.e. no later than 3 days from the moment of drawing up the report.

 

PRICES AND PAYMENT METHODS
1. Information on the purchase price of the Goods provided on the Store’s website is mandatory from the moment of receiving confirmation of the Customer’s order for the selected goods.
2. All prices indicated in the Online Store are given in EURO. In any case, the prices are gross prices including VAT.
3. The Seller provides the following payment methods:
- bank transfer to the Seller’s bank account (so-called “manual payment”): BE48 9052 0368 2627. The bank account number is also indicated in the confirmation sent to the Customer’s email address in accordance with clause V.6 of these terms;
- credit card.
1. The Seller reserves the right to change the prices of the Goods, introduce new goods, cancel promotions in the Online Store or make changes in accordance with the norms of the Civil Code and other laws; however, such changes do not affect the rights of persons who have concluded purchase and sale agreements for Goods offered by the Online Store to the specified changes, or the rights of persons who have the right to benefit from a promotional campaign, in accordance with its principles and duration.
2. The Seller has the right to update the price and conduct promotions or special sales for selected Goods. This right does not affect orders placed by Customers prior to the specified activity.
3. The Customer is obliged to pay for the Goods within 5 days from the moment of conclusion of the contract, i.e. receipt of confirmation by e-mail, in accordance with clause V.6. In case of failure to pay within the specified period, the purchase and sale contract is terminated. To purchase the Goods, it is necessary to re-place the order in accordance with the provisions of this Agreement.

 

COMPLAINTS ABOUT THE PRODUCT
1. The Seller delivers the Goods without defects.
2. The Seller is liable for physical and legal defects of the Goods in accordance with the provisions of the Civil Code, Art. 556 et seq.
3. The Seller is liable under the warranty if the defect is discovered before the natural expiration of 6 months from the date of the Goods.
4. The Consumer reports the complaint via:
- e-mail address

Seller, i.e. hdhbrand2024@gmail.com,
- contact form posted on the Website,
- by mail to the address: Špitálska 2203/53, 811 08 Bratislava-Staré Mesto, Slovenská.
5. The complaint must include: the Client's name, postal address, e-mail address, telephone number; date and circumstances of the defect and a description of the request.
6. The warranty allows the Client to make the following claims:
- repair of the goods,
- replacement of the Goods with a defect-free one;
- reduction of the price of the Goods;
- refusal to purchase.
7. Refusal of purchase is possible only if the defect of the Goods is significant and the Seller has not replaced the defective Goods with a defect-free one quickly and without undue inconvenience to the Client or has not eliminated the defect.
8. Together with the complaint submitted by letter or after notification by electronic means in accordance with Section VIII.4, the Customer is obliged to send the defective product to the Seller's address.
9. The Seller must respond to the Customer's complaint within 14 calendar days from the date of its receipt together with the relevant Product.
10. The above-mentioned warranty rights do not exclude the Customer's ability to claim his rights in accordance with applicable regulations.
11. The Consumer has the right to use extrajudicial means of complaint resolution and compensation.
12. Access to extrajudicial dispute resolution procedures is provided, for example, by permanently operating consumer arbitration courts operating within the structure of the State Trade Inspectorate. The Consumer may seek legal assistance from the city/district Consumer Ombudsman, the Office for Competition and Consumer Protection and other consumer organizations, such as the Consumer Federation, the Consumer Association of Slovakia and the European Consumer Center, in accordance with the conditions applicable to these organizations. In addition, the Consumer has an additional opportunity to use an out-of-court method of redress by filing a complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/ - the Store's email address: hdhbrand2024@gmail.com.

 

WARRANTY
1. The Seller provides a warranty for the Goods for a period of 6 months from the date of delivery of the Goods to the Customer.
2. The Seller undertakes to eliminate physical defects free of charge if they are discovered within 6 months from the date of issue or delivery of a defect-free Goods.
3. The warranty liability applies only to defects that have arisen due to reasons inherent in the Goods.
4. The User is obliged to report the defect of the Goods immediately after detection, i.e. no later than within 3 days.
5. The Client provides a guarantee in accordance with clause VIII. 4 and 5 here.
6. The Seller agrees to fulfill the obligations under this guarantee within 21 days from the date of delivery of the Goods.
7. The guarantee does not apply to:
- mechanical damage caused by the Client,
- damage and defects resulting from the use and storage of the Goods in accordance with the rules for using the Goods, available on the Site in the "Bag Care" tab.
- repairs performed by the Client on their own.
8. The guarantee does not affect the rights of the Client arising from the non-conformity of the Goods.

 

CANCELLATION OF PURCHASE
1. The Consumer has the right to refuse the purchase for any reason under the conditions described below.
2. The Consumer has the right to withdraw from the Purchase within 14 days from the date of receipt of the Goods by the Customer or a third party designated by him, except for the carrier.
3. The Consumer may withdraw from the contract by submitting a clear and unambiguous statement to this effect. They may use the form attached to the Conditions No. 2 (not mandatory), or formulate the statement themselves and send it by e-mail to hdhbrand2024@gmail.com.
4. The Seller shall immediately send the Consumer confirmation of receipt of the statement of withdrawal from the Purchase by sending him a corresponding e-mail.
5. To comply with the deadline specified in paragraph 2, it is sufficient to send a statement of withdrawal from the purchase before its expiration.
6. As a result of the Consumer's refusal to purchase, the contract shall become invalid.
7. The Seller shall refund to the Consumer all payments made by him no later than 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, including the costs of delivery of the goods, if they were incurred.
8. The Seller shall refund payments by the same payment method used by the Consumer, unless the Consumer has expressly agreed otherwise. In the event of a refund for a transaction made by the Consumer using a credit card, the Seller shall refund the funds to the bank account linked to the Consumer's payment card.
9. The Consumer shall return the Goods to the Seller immediately, but no later than 14 days from the date of withdrawal from the contract. The Goods must be delivered to the Seller's address (Špitálska 2203/53, 811 08 Bratislava-Staré Mesto, Slovenská)
10. The Goods sent back must be properly protected for transportation in order to avoid damage during transportation. The product must be returned together with proof of purchase (i.e. receipt or invoice) and other accessories, if any, if they were sent, e.g. dust bag, receipts, instructions, etc.
11. Costs associated with returning the product

ru (direct costs incurred by the Consumer for the delivery of the Goods to the Seller, transportation, packaging), shall be borne by the Consumer.
12. The Consumer shall be liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
13. The Seller has the right to withhold reimbursement of payments received from the Consumer until the Goods are received or the Consumer provides confirmation of shipment, whichever occurs first.

 

NEWSLETTER:
1. The User may subscribe to the newsletter by entering his/her email address in the form provided by the Seller in the Online Store.
2. The contract for the provision of newsletter services is concluded for an indefinite period after providing his/her email address for this purpose.
3. The User may refuse the newsletter service at any time. The User shall refuse by clicking on the deactivation link in the footer of each newsletter sent. The Seller shall notify the User of each completion of the deactivation process.
4. The Seller reserves the right to:
- Send via the Newsletter advertising and commercial information within the meaning of the Act of July 18, 2002 on electronic services (Journal of Laws No. 144, item 1204 of 2002);
- Temporarily suspend the mailing service for technical reasons;
- Terminate the provision of the newsletter service after notifying the Users.

 

PERSONAL DATA
1. The Store takes all possible and legally required technical and organizational measures to protect the personal information of Customers, in particular to prevent the receipt and modification of data provided during registration by unauthorized persons.
2. For detailed information on the protection of personal data, please refer to the Privacy Policy, which can be found in the appendix.

 

FINAL PROVISIONS
1. All content placed in the Online Store (including graphics, text, page layout, logos, photographs) is protected by copyright and is the sole property of the Seller. The use of such content without the written consent of the Seller entails civil and criminal liability.
2. All comments and complaints regarding the operation of the website can be sent by e-mail to: hdhbrand2024@gmail.com. The Seller provides feedback within 14 days by e-mail.
3. In all matters not covered here, the relevant Slovak laws apply, including the Civil Code and the Consumer Rights Act.
4. The Seller reserves the right to change these Terms. Changes may not violate the rights of Customers under orders placed before the changes are implemented. Changes to the Terms enter into force within 14 days from the date of their publication in the Online Store.
5. The Parties undertake to resolve any disputes in connection with the Services provided by the Seller amicably.
6. In the absence of an amicable resolution, all disputes arising from the purchase and sale agreements will be considered by a competent court in accordance with the relevant regulations.
7. These Terms are also presented on the website in English and Slovak. In case of any discrepancies between the languages, the Ukrainian version shall prevail.
8. The Appendices to the Terms are an integral part thereof.